Our user feedback product at a glance
Collect User Feedback
Capture feedback in real-time with our intuitive feedback forms and advanced triggering rules.
Visualise & Analyse
Comprehensive visualisation and analysis of open text and scores. Explore the story behind your feedback data.
Improve & Engage
Discuss feedback with your team, assign automated exports, create reports and enable proactive communication.
Collect & Connect
Dynamic feedback tools capture data on websites and apps.
Event driven forms
Intelligent targeting based on live events and online customer behavior, optimised for all devices.
Form designer
Drag-and-drop all the questions and metrics you want to ask with our own form builder.
Simple .js deployment
Let’s not make things too complicated because all you need is one scripttag and you’re good to go.
Omni-source
Mopinion connects to all sources of customer feedback. We connect easily with API’s from other survey tools.
Native in-app
Need to capture feedback from your native app users? We easily integrate with iOS, Android and Windows.
Custom branding
Pink, green or deep purple? It doesn’t matter what type of branding, we’ll make sure it looks good.
Analyse
Our native text analysis technology helps you to explore huge amounts of data.
Data visualisation
Bring data alive through comprehensive ways of visualisation for any device.
Text analytics
Captured a lot of open comments? Just use our text analytics engine based on Natural Language Processing.
Sentiment analysis
We help you understand the context of the feedback customers share with you and uncover the real issues.
Classification
Through intelligent ways of auto-categorisation with text-mining you will have a better overview.
In-chart filtering
Compare different variables, zoom-in to relevant trends and click right through to the verbatims.
Smart labelling
Our smart labelling tools help you to categorise issues and track how they evolve over time.
Activate & Collaborate
Ready for change? We take you from insight to action.
Proactive alerts
As soon as anything important happens our system notifies you through live email alerts.
Workflow
We let feedback flow through your company and deliver it from A to B. We track actions and visualise progress.
Facilitated actions
Identify customers at risk as well as happy customers. Tasks can be assigned based on your set of rules.
Role-based views
Feedback is visualised according to the different roles of your employees and business processes.
Connect PM tools
Love your Project Management tools? Push tasks for your team members directly into apps like Trello or Asana.
Internal benchmarking
Setup meta dashboards to see how funnels on your website are performing compared to the ones in your apps.
Engage
Proactively manage risky situations and connect with your customers.
Close the loop
Directly engage with the customer through our platform. We make it possible to act on the feedback you receive.
Goal setting
Following your business rules, responsible employees are notified to act whenever expectations are not met.
Publish results
Publish feedback results directly to your online channels and stimulate engagement.
Response templates
Use unlimited response templates tailored to your business to engage with customers in a consistent way.
Service recovery
Set service standards to ensure that you deliver on customer expectations with automatic actions and alerts as needed.
CRM integration
Mopinion integrates with major CRM sytems like Salesforce and MS Dynamics.
